Integrated communications services are increasingly becoming a trend. The trigger is certainly from some popular chat platform that provides such features as WhatsApp, LINE, BBM, WeChat, and so forth. However, the service is more designed for the average user (consumer). Meanwhile, the enterprise may need a more reliable service. To that end, Telkomsel with Cisco launched Telkomsel Unified Collaboration solution.
Telkomsel Unified Collaboration service powered by Cisco Spark is an application-based business solution using IP (Internet Protocol) technology that can integrate various business communication needs within the company, to support developments and improve productivity.
Vice President of Enterprise Mobile Product Marketing Telkomsel, Arief Pradetya said business continues to grow in accordance with the changing times, where the competition is getting faster and stricter. In this digital age, information technology support, and communications become very crucial for the company to remain a leader.
“For that, our Unified Collaboration Telkomsel service brings the need to bridge these needs and at the end will support business productivity.We are working with Cisco that already has the leading collaboration technology to deliver Cisco Spark’s flagship product in Indonesia to the Indonesian companies,” he said.
Arief further explained that there is currently a shift in trends in the use of communication devices from fixed-telephony devices to mobile-telephony. Telkomsel Unified Collaboration itself combines the functions of call & conference (voice and video), messaging (instant & group chat) and collaboration (file, desktop & virtual whiteboard) in one application, which this does not only facilitate customers in easy communication, secure.
Meanwhile, Rama Agung, Director of Sales at Cisco Systems Indonesia, said Cisco Spark is a solution that collaborates with various communication media such as call, video, chat and meeting as an important element of smart digital office that helps improve productivity and cost effectiveness.
As part of the Telkomsel MyBusiness service, Telkomsel Unified Collaboration can be applied to large corporations and small and medium enterprises (SMEs) in various business segments, such as manufacturing, transportation, trade, hospitality, communications, service, agriculture, construction, mining and energy .
In addition, Telkomsel Unified Collaboration also has other advantages, such as the use of a simple because it is in one application, offered with pay as you grow system, and utilize a full cloud architecture so that companies can streamline device investment.
This full service can be used across the data network (2G 3G 4G and Wi-Fi), using any device with consistent appearance, connected with Exchange Server, and has an open API. More than that this service is also safe (from the data side) to be used by its users. Telkomsel Unified Collaborations is offered in 2 packages, Basic and Premium as per company requirement.
To target large companies / corporations, governments, and small and medium enterprises (SMEs), Telkomsel comes with Telkomsel MyBusiness solutions tailored to customer needs to help grow the business and business of its users. Telkomsel myBusiness also provides customized solutions to support SME customers’ activities and help the development of SMEs in Indonesia to the global market.
Telkomsel myBusiness provides a range of customized solutions tailored specifically to customer segments and needs. For Enterprise customers of corporate segments, government and Large Enterprise solutions are available: Enterprise Communication, such as MyGroup service (TeamPLAN), Enterprise Smart Connection, Smart Voice Communications, Push to Talk, Web2SMS.
Other solutions are Enterprise Mobility, such as Mobile Broadband Solution (Telkomsel Flash, Data Secured Access), Device Bundling (Device Bundling, Mobile Device Management) & Collaboration Solution (Unified Communication, Mobile Conference Call). In addition MyBusiness also presents solutions in terms of Cloud Service, such as Business Connect and Sales Force Automation, and VAS Solutions, such as Top Up Corporate and NSP Corporate.
In presenting MyBusiness services, Telkomsel partnered with several parties such as Samsung, Cisco, Google, Salesforce, Jarvis Store, MokaPOS, Trustmedis and Golden Hope Technology. Currently this service has been enjoyed by 2 million users throughout Indonesia, in various industries such as Manufacturing, Utilities, Transportation, Trade, Hospitality, Financial Intermediary, Communication, Professional Services, Government, Agriculture, Welfare, Construction, and also Mining & Power .
Arief further explained that with the support of Telkomsel’s 4G LTE broadband network spread across nearly 500 district capitals in Indonesia, this will support the best customer experience in using Telkomsel services wherever they are. Telkomsel is continuing to expand and expand its network to various regions in Indonesia, of which a total of 137,000 BTS (Base Transceiver Station), 61% of which are broadband base stations.